EngieB-Power
2021
iOS & Android App
The initial brief was as follows: How to get to know my customer better and improve their experience.
Sector
Energy
Type
Mobile
Target
B2C
Date
2019
Problem
The initial brief was as follows: How to get to know my customer better and improve their experience.
Challenge
Reading the bill and optimising their solar panels is a source of much frustration for users. Because users have no comparison or indication.
Solution
Bi-Power is a module that visually embodies the solar panel through a screen that can be moved around the house. Linked to a mobile application, the customer can view more advanced data, to track, respond and ofrecast requests.
Related project
ENGIE : Pipeline
Sector Energy · Type Desktop · Target B2C · Date 2019
Problem
ENGIE’s customer service lacks information and receives a lot of negative feedback from customers. What could we do to solve this problem ?
Challenge
The difficulty of the ENGIE customer service to follow and advise the customers comes from the fact that there are many intermediaries for the installation and that it gives little information on the duration.
Solution
Pipeline offers the teleoperator a follow-up on the different phases of the installation of the solar panels, through an API system and information coming from the customer, in order to have a better follow-up. In addition, the CRM is directly linked to the B-Power module to access certain information.
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